Good to know

APPOINTMENTS
We advise you to book your appointments prior to your arrival, so that we can accommodate your needs best and avoid disappointment should we be fully booked. To confirm and secure your reservation a credit card will be required.

CANCELLATION POLICY
We require 24hours notice to change or cancel your reservation. Reservations made with in the 24 hour period are confirmed and cannot be changed or cancelled. All cancellations must be made with SayNam Holistic Health Spa Centre directly by calling
Tel: +856 71 214 005 or emailing us out of hours at E-mail:info@saynam-holistic-health-spa-luangprabang.com Cancellations made with less than 24hours notice or failure to arrive for an appointment will incur the full charge of the treatment to your room or credit card provided to confirm and secure your reservation.

ARRIVAL
Please arrive at least 15 minutes prior to your scheduled appointment time. This will allow you to enjoy the spa’s relaxing environment and a soothing cup of fresh herbal tea. Treatments begin and end on time in order to not inconvenience the next guest. Therefore, late arrival will result in reduced treatment in consideration of the next guest.

DURING YOUR STAY
We aim to provide a peaceful and comforting setting for all guests. Therefore, we ask all guests to please keep their electronic devices on silent. Alcohol consumption and smoking are not permitted. The service team reserves the right to refuse access to anyone whose dress or behaviour may disturb or endanger other guests at the spa or surrounding areas.

WHAT TO WEAR
Robes and slippers are provided for use during your visit. It is advisable to wear undergarments underneath your bathrobe. We also offer disposable undergarments for both men and women. Our therapists are trained in professional draping to cover you appropriately during treatments to maintain your privacy. T-shirts with comfortable trousers or shorts are ideal fitness attire. Trainers must be worn in the fitness centre.

VALUABLES
Safety boxes are provided in the treatment rooms, but we advise you not to bring or wear valuables whilst using our facilities. While we endeavour to take care of your belongings we do not assume liability for any loss of or damage to personal articles.

HOLISTIC SPA TREATMENTS
Holistic consultations are carried out before all treatments. Please be aware that some treatments are not suitable for certain conditions and it is in your best interests if we suggest an alternative treatment. Please note that we do not differentiate or distinguish between our male and female therapists, as all of our therapists are experienced, qualified licensed professionals, who are trained to guarantee your privacy and comfort at all times.

SPECIAL REQUIREMENTS
Please inform us if you suffer from allergies, sensitivities, high blood pressure, diabetes, a heart condition or any other physical ailments or injuries at time of your reservation to allow the best possible treatment experience for you. We have treatments designed specifically for expectant mothers. Please notify us when making a reservation if you are pregnant and we will guide you through the treatments suitable for you.

AFTER YOUR TREATMENT
It is very important to drink a lot of water before and after your treatment. Take time to relax immediately afterwards, as this will help to ensure you experience the full benefits of your treatment.

CHILDREN
All persons under the age of 16 wishing to have a treatment or use the facilities are regarded as minors and must be accompanied by a parent or legal guardian. Please be aware that there is not a permanent lifeguard in attendance in the CENTER area.

GIFT CERTIFICATES
An ideal gift for a special occasion. Gift certificates are available for treatments or packages. Gift certificates are non-refundable and non-transferable.

PAYMENT
We accept all major credit cards or cash. Valid identification and credit card authorization is required for third party payment.

GRATUITIES
Gratuities are not included in your final bill and are at your discretion.